Diamond FAQ

Do you work internationally?

At this time, we do not work internationally. For all international customers, please note that in order to work with us on a custom piece of jewelry, you must come to our location or be in Los Angeles to begin the process of placing an order.

What are your shipping terms?

We ship pre-made or custom-made jewelry using FedEx with shipping insurance. For all orders that are shipped to our customers, we require a signature on delivery. Alternatively, you can always pick up your jewelry from our store in Los Angeles.

Do you have shipping fraud protection?

Yes, if you select shipping insurance then you will have fraud protection.

Can I purchase jewelry on your website?

At this time, we do not allow online shopping or checkout on our website. You can view products, schedule viewings, and submit inquiries, but you are not able to check out.

Are your diamonds certified?

All of our diamonds are GIA certified so that you know you are receiving a high-quality piece of jewelry that will last an entire lifetime.

Can I have shipping insurance?

Yes, we are able to provide shipping insurance.

What payment methods can I use?

We accept payments in the form of credit, debit, and cash. At this time, we do not offer online payment as an option, and we do not accept cryptocurrency as a form of payment.

Do you offer financing options?

We do not offer financing at this time for any of our customers.

How can I tell whether or not a diamond is real?

When you’re buying a diamond from an accredited and professional jeweler, they will always provide you with a certificate of authenticity and quality. We provide both a certificate of authenticity from the GIA, as well as an appraisal certificate.

What are the four C's?

Cut, color, clarity, and carat. Diamond jewelers use the four C’s to determine the appraisal value of a diamond, and let our customers know the kind of quality they are receiving.

How can I tell whether or not my diamond is "good"?

If you’re buying a diamond from a jeweler, always make sure that they provide you with a certificate of authenticity from the GIA, or another diamond accreditation organization. Check the quality of the diamond on the certificate to make sure you’re satisfied.

How long will my diamond jewelry last?

If you take care of your jewelry properly, it should last a lifetime – or longer. The diamond itself will last for thousands of years – and the setting, if properly maintained, cleaned, and protected, should last for hundreds of years. We recommend not wearing your jewelry to the gym, exposing it to water, or while working with your hands.

Can you work with heirloom stones and diamonds?

Yes! If you have an important diamond or another gem that you would like included in a custom piece of jewelry, let us know and we will find a creative way to integrate it.

What does the design deposit include?

The design deposit allows us to begin working on your order. This amount is non-refundable.

When will my custom jewelry be ready?

From the time of your 10% deposit, your jewelry should be ready within 1-2 weeks.

Do I need to make a deposit?

Yes, you will be required to make a 10% deposit before we begin working on your custom jewelry design.

When can I expect my design to be finished?

On average, a custom jewelry design can take 1-2 weeks to complete, although in some cases for very complex pieces, it can take longer. It’s always a good idea to ask us for a time estimate, so you know what to expect, and when.

How am I going to receive my custom jewelry?

You can pick up your custom jewelry from our store in Los Angeles, or we can ship it to you via FedEx with Insurance. All shipments require a signature on delivery.

Are your returns free?

As long as the jewelry has not been worn, we will provide you with a 100% refund if you’re not satisfied. For custom jewelry, if you are not satisfied at the time of pick up, you will be refunded.

Do you offer any warranties or guarantees?

We stand behind the quality of our work, craftsmanship, and skill. We guarantee that your jewelry will last a lifetime, with proper care and caution.

Can I refund my order if I'm not satisfied?

Upon pickup, you are able to refund your order if you are not satisfied.